It has been said that social media messaging is becoming the new customer service call. That is because social networking is more personal than other online communication platforms, like email, for example. This newly preferred communication method is quite helpful when marketing your business because it’s more likely that you’ll get a customer’s real name, a few pieces of correct personal information, and even a picture of them from a social network than you would with a simple email address. So how do you carry the excellent service you’re used to giving in person and over the phone with you into the online world?
