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The Importance of Setting SMART Goals

This blog is part of the How to Monitor Social Media in 10 Minutes a Day eBook download.

Social Selling: The New Cold Call

This blog is part of the How to Monitor Social Media in 10 Minutes a Day eBook download. 

Who Should Monitor Social Media Within an Organization?

Monitoring your business’ social media presence is extremely important in today’s technology driven world. As it turns out, yesterday’s customer service call has become today’s customer service tweet–making it a public exchange. And although it is hard work and can be quite time-consuming, monitoring your social media channels is necessary in order to:

Don’t Leave Social Media Customers On Hold

You’ve been in this situation before: you have a problem that needs to be resolved and you make a phone call to customer service. You wait patiently, in the beginning, while the soothing music plays and the recording interrupts periodically to tell you that they’re experiencing heavy call volume.

Millennials Love Direct Mail

It seems like the question of the hour, or the last few years, is, “how do we connect with Millennials?” The infamous generation is seen as a group of young people who heavily rely on their parents for financial support, are addicted to technology, and don’t pay attention to anything for more than a few seconds. So, how do we communicate with an audience who isn’t interested in anything they can’t find on their phone? Your first thought probably isn’t direct mail, but it should be.

Boost Your Social Media Marketing Efforts with Hashtags

The hashtag, established in 2007, was brought to Twitter as a way for users to filter through content to easily find information/conversations that match their interests. A decade later, the hashtag continues to thrive and become more and more crucial in the navigation of social media platforms. Commonly referred to as a pound sign, hashtags are used to create micro-communities within a platform.

What Really Matters in Facebook Posts

This blog is part of the How to Monitor Social Media in 10 Minutes a Day eBook download.


I spend a lot of time in Facebook, managing posts for clients, placing ads, optimizing pages, seeing what other marketers and companies are up to, and listening to my friend Bill brag about the warm weather in California.

The 20-Minute Stand Up Meeting

We’ve all been in them before. Long, tedious, nonsensical, directionless periods of time when groups of us sit around a table and pretend to be crafting brilliant strategies and turning early morning epiphanies into actionable plans. They can often resemble an out-of-body experience or a visit to the Twilight Zone.

How to Do Social If You’re Not Social

This blog is part of the How to Monitor Social Media in 10 Minutes a Day eBook download.


We’re a little less than a decade into our current social-media dominated era, and at this point, there is no going back. For many, seven or so years was enough to get on the learning curve and adjust to a radically shifted way of life. They’ve mastered the balance between different social media feeds, they know the lingo, and they know when and how to disconnect and find time away from the bleeps and bloops of constant online notifications.

Email List Hygiene

Let’s talk about hygiene. We all recognize its importance in the mundane areas of life, but not all of us have considered the concept as it applies to our online marketing strategy –specifically, something marketers refer to as “email list hygiene.” As the name indicates, email list hygiene’s objective is to optimize the efficacy of email marketing campaigns and e-blasts by keeping contact lists “clean.”